At Violet Beauty Products, customer satisfaction is very important to us. Please review our return policy carefully before making a purchase.
1. All Sales Are Final
Due to the nature of beauty, cosmetic, skincare, and personal care products, all sales are final. We do not accept returns or exchanges once an order has been processed and shipped.
For health and safety reasons, we cannot accept returned products that have been opened, used, or tampered with.
2. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To be eligible for a replacement or refund:
- The item must be unused and in its original packaging
- Clear photos or videos showing the issue must be provided
- Proof of purchase is required
If approved, we will issue either:
- A replacement item (subject to availability), or
- A refund to the original payment method
3. Missing or Incorrect Orders
If your order arrives with a missing item or the wrong product, please notify us within 48 hours of delivery so we can resolve the issue promptly.
4. Refund Processing
Approved refunds (if applicable) will be processed within 5–10 business days after approval. Refund timing may vary depending on your bank or payment provider.
5. Non-Refundable Items
The following items are non-refundable:
- Opened or used products
- Sale or promotional items
- Gift cards
- Orders refused or returned due to incorrect shipping information provided by the customer
6. Order Cancellations
Orders cannot be canceled or modified once they have been processed or shipped. Please double-check your order details before completing checkout.
7. Contact Us
If you have any questions about this policy or need assistance, please contact us:
📧 Email: support@violetbeautyproducts.com
🌐 Website: violetbeautyproducts.com